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◂  January 2023

AHCA/NCAL Quality Award Application Development Series - Silver

Published by: jtonge

AHCA/NCAL Quality Award – More than a training…a step on the Journey.

Executive Summary: 

The NHHCA is offering a training program for facilities interested in learning about AND applying for a Bronze or Silver Level Quality Award.  This will be a hybrid program which includes preliminary and concluding Zoom sessions, an in-person training and application development day, and opportunities for one-on-one consultation with a Silver-Award level Examiner.  One track for those who would like to start their journey by applying for a Bronze Level Award.  A separate track for those who have earned a Bronze Award and are looking to move forward to the next level and apply for Silver. More information about the AHCA/NCAL Quality Award Program can be found here.

Click here to register your facility for the mutli-part SERIES!


  Bronze Award Track Silver Award Track
Prerequisites Must be NHHCA Member Must be a Bronze Award Recipient
Zoom Call
Wednesday, October 12th
10:00a – 11:00a
1.0 CEUVia Zoom
Will be recorded so you can watch if you are not available that day.
Wednesday, October 12th
1:30p – 3:00p
1.5 CEUsVia ZoomWill be recorded so you can watch if you are not available that day.
training and application development
Wednesday, October 26th
9:00a – 4:00p
6.0 CEUs
NHHCA Office
Thursday, October 20th

Tuesday, November 8th

Tuesday, November 29th

Schedule of half v. full days
TBD based on registration
NHHCA Office & Zoom

Zoom Call
Wednesday, December 7th
1.0 CEUs
Via Zoom
Optional Virtual Office Hours
Tuesday, January 11th
10:00a – 11:30a
1.5 CEUs
Via Zoom
Optional Virtual Office Hours
Registration Fee $150 per facility
Includes up to 3 individuals to participate and earn CEUs
$200 per facility
Includes up to 3 individuals to participate and earn CEUs


Detailed information:


​The AHCA/NCAL National Quality Award Program is a rigorous three-level process that evaluates long term care organizations capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to providers. Each progressive award levels— Bronze – Commitment to Quality, Silver – Achievement in Quality, and Gold – Excellence in Quality, requires a more detailed demonstration of superior performance. More information about the Award Program can be found here.


The NHHCA is exited to offer our member-facilities a series that will introduce the Quality Award Process, explain the Award Levels, and help facilities develop their applications.  This is MORE than just about awards, this is a process of assuring your facility has the tools and processes you need to care for your residents, support your staff, and assure future success!


As noted above, there will be two separate tracks:

  1. Bronze: for facilities who are just starting their quality award journey – applying for the first level – Bronze-Commitment to Quality
  2. Silver: for facilities who have already earned their Bronze Award and want to apply for the next level – Silver-Achievement in Quality


Each track is a multi-part series:


  1. An Introductory Zoom session that introduces the Appropriate Level and lays out how to prepare for the In-Person Training
  2. An In-Person Training, preferably 2-3 individuals from each participating facility, that will delve into the award and allow you to start developing your application
    Silver will have three sessions, a combo of full/half day sessions.  Some in-person, some via Zoom.
  3. A Concluding Zoom call to discuss progress and finishing touches.
  4. There may be opportunities for individual consultation during this process.


Our trainer will be Lynn Carpenter, Ph.D., NHA – Navlynn Resources
A Senior Examiner with the AHCA/NCAL Quality Award Program (Reviewer of Silver-Level Applications)
Former Nursing Home Administrator who has lead a facility along the Quality Award Journey, earning the Silver Award during her tenure


Click here to register your facility for the multi-part application development series.

Upon registration, your will receive a confirmation email with links to a page dedicated to this Series which contains your Zoom Links and other Important Information about your sessions.


Please note that we are using a new online database/registration system.  When you register, please attempt to “Log In” by typing your work email and then clicking “forgot password” and following prompts.  Don’t worry – if it doesn’t work correctly, register and then I will take care of the “links to membership” on the backend,.  Please email me with any questions at kschmidt@nhhca.org


We look forward to see you along the Quality Journey.

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